Frequently Asked Questions

Everything you need to know about shopping with Santo Studio.

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Standard shipping within the continental US generally takes 3-7 business days depending on your location.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Do you offer international shipping?

Yes, Santo Studio ships to select international destinations. Shipping rates and delivery times vary by country and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How do I care for my Santo Studio products?

Each product comes with specific care instructions on the label or packaging. For general inquiries regarding material maintenance, please contact our support team.